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The Voice of Swachh Surat - Swachhta App

Wed Oct 24, 2018 Comment By : Surat Municipal Corporation

The Swachhata-MoHUA is the official app of Ministry of Housing and Urban Affairs(MoHUA), Government of India. The Swachhata application is a fourth generation complaint redressal mobile and web platform. It is a quantum leap in how complaints and grievances are being redressed by Municipal Corporations in India. This solution is for all the 4041 towns and cities of India.

The app enables a citizen to post a civic-related issue (eg; a garbage dump) which is then forwarded to the city corporation concerned and thereafter assigned to the sanitary inspector of the particular ward. The app has been built by IChangeMyCity – a division of Janaagraha, a Bengaluru based non-profit working to improve the quality of life in India’s cities and towns.

The Swachhata application fuses together a time-tested complaint redressal platform with the opportunity for citizens to work together on civic issues with community centric features for citizens to vote up on complaints, share them with other concerned citizens and comment on the work being done.

How to use the app ?

1. Take a picture of the Civic-related issue using your smartphone, and post it in one of the following categories: Garbage dump, Garbage vehicle not arrived, Dustbins not cleaned, Sweeping not done, Dead animals, Public toilet(s) cleaning, Public toilet(s) blockage, No water supply in public toilet(s), No electricity in public toilet(s).

2. The app will capture the location while the picture is being taken. Just type in the landmark of the complaint location. The complaint will then be assigned to the concerned sanitary inspector/engineer. You can also vote up on any other complaint relevant to you. You will get regular updates on status of the complaint in the form of a push notification with the ‘Resolved’ image uploaded by the assigned sanitary inspector/engineer.

3. You can also reopen the complaint if you are not satisfied with the resolution of the complaint.

How does the system work ?

The key to the working of this mobile application is large scale citizen participation. Sanitation problems in urban India cannot be left for the government alone to resolve. This is where the application comes in, with its inputs from citizens to monitor and resolve issues in real time. The app amplifies citizen voices and helps build communities that can stay engaged during the course of the Swachh Bharat movement.

The system consists of the following modules.

  1. Citizen application- A mobile application on Android and iOS for citizens to upload Swachh Bharat complaints.

  2. The Engineer Application : A mobile application in Android for the sanitary engineer/inspector to see the complaints uploaded by the citizen and take action on the ground.

  3. Municipal Administrator Website : A website for Municipal Commissioners and their digital teams to monitor the complaints received in their cities and towns.

  4. Ranking & Rating Website : This is a website open to all citizens, it will provide a rating and ranking for all the cities on the Swachhata platform based on the resolution rate. It will provide a break down of the performance of each ward in the city.

  5. Once a citizen posts a complaint using the citizen app, Sanitary inspectors look into the issue and get it resolved. A photo of the resolved status is also uploaded for the citizen to check and provide feedback.

Benefits of the app to citizens:

The app can pinpoint the location of the complaint with accuracy using the geo-location of the picture, which will lead to faster resolution of the complaint

Regular complaint status updates - Citizens will get regular updates on the status of the complaint in the form of a push notification

Push notification when resolved - Citizens will get a push notification with the 'Resolved' image uploaded by the sanitary inspector or engineer when they change the status to Resolved

Reopen unresolved complaint - Citizens can reopen the complaint if they are not satisfied with the resolution

Provide feedback on complaints - As complaints get resolved, citizens can provide feedback on the quality of the resolution

Simplicity & ease of reporting - Citizens only need to take a picture of the civic-related complaint and post it through their Swachhata app

Haven’t downloaded the Swachhata App yet? Download it now: https://tinyurl.com/y8ygn7hj and participate in Swachh Survekshan 2019. Leave your comments, feedback & help make Surat a cleaner city.

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