Privacy Policy

Last updated on: 03 May, 2024

Privacy Policy

Surat Municipal Corporation (SMC) has built the mySurat-mySMC app as a personalized app for surat citizen. This SERVICE is provided by Surat Municipal Corporation (SMC) at no cost and is intended for use as is.

This page is used to inform application users regarding organization’s policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at mySurat-mySMC unless otherwise defined in this Privacy Policy.

Information Collection and Use

  • Your personal, demographic, location, device and other similar information may be collected. The information collected by us shall depend on the services made available on the application and may vary from time to time, which will be informed through changes in this policy.
  • We collect information such as Internet Protocol (IP) addresses, Operating System Version, Mobile Number, Email Address, IMEI number/Serial No., device ID, location information, etc..
  • Your Personal Information shall help us customize the service(s) offering and enhance your experience in future.
  • All your personal information shall be stored in secured environment and shall only be shared with our registered Service Providers on the need basis to deliver the requested services.
  • None of your Personal Information shall be shared with any other individual and/or any other party without your express consent except that required by or under applicable laws.
  • Except for the purposes mentioned above, most of the collected Personal Information shall only be used for user categorization/classifications for the purpose of analytics.
  • Personal information as submitted and/or captured may be shared with law enforcement agencies and other Government departments if we have a good faith/belief that access, use, preservation or disclosure of the information is reasonably necessary to:
    • Meet any applicable law, regulation, legal process or enforceable government request.
    • Enforce applicable Terms of Service, including investigation of potential violations.
    • Detect, prevent or otherwise address fraud, security or technical issues.
  • It will be a constant endeavor to protect the system from unauthorized access or unauthorized alterations, disclosure or destruction of information. In particular, all the information will be held in encrypted form and the communication channels for accessing the portal and transfer of data are encrypted using SSL as permissible under the law. Further, multi-factor authentication has been deployed to ensure authenticity of the user.
  • Location Permission Require
  • Device and Location information shared by user is managed through Surat Municipal Corporation's Management System hosted at is completely secured and ensures users data security and privacy.

Information collected by SMC shall include but not be limited to the following:

  • Location information (User’s approximate, precise location, address etc)
  • Media Access
  • Google Account Information (User's account ID, email, profile picture)
  • Facebook Account Information (User's account ID, email, profile picture)
  • Twitter Account Information (User's account ID, email, profile picture)

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app:

Why do We use your Data?

We shall use your Data for the below purposes:

  • User's location and address for analysis, better user experience in the app.
  • Device ID for device and permission-based management, for user categorization/classifications.
  • Media access (Photos and Videos) for in-app functionalities.
  • To monitor, analyze and describe usage patterns and performance of the service, including aggregate metrics such as total number of visitors, traffic, and demographic patterns.
  • To improve Our services, including testing, research, internal analytics and product development.
  • To notify you about changes to Our App and its services.
  • To comply with legal requirements, and to protect Our legal rights or the rights of others.
  • To provide you supports and assistance.
  • To provide you supports and assistance.
  • Google account informations as social media login.
  • Facebook account informations as social media login.
  • Twitter account informations as social media login.

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol ("IP") address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.


This Service does not use these "cookies" explicitly. However, the app may use third party code and libraries that use "cookies" to collection information and to improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us on